Welcome to Art Raw. Please read the following Terms of Service carefully before placing an order request through our website. By submitting an order request, you agree to these terms and conditions, which are designed to ensure a smooth and transparent process for both parties.
1.1 Order Request Form:
When you submit an order request via our website, you acknowledge that this does not constitute a confirmed order. Your request initiates the order process, and we will follow up to confirm all details.
1.2 Confirmation Timeframes:
1.3 Order Confirmation:
Once your order is confirmed by our team, you will receive a confirmation email outlining the details. Please review this confirmation carefully and notify us immediately if any changes are needed.
2.1 Standard Lead Time:
Upon order confirmation, we require a minimum of 48 hours to prepare all orders. This time allows us to craft our raw desserts with the care and quality they deserve.
2.2 Expedited Orders:
If you require a quicker turnaround time, please mention this in your order request. We will do our best to accommodate your needs, subject to availability and at our discretion. Expedited orders may incur additional charges.
3.1 In-Stock Products:
We often carry a selection of products in stock at our Kirra Studio. If you are interested in same-day or next-day pickup, please contact us directly to inquire about current availability.
3.2 Custom Orders:
Most orders are made to order. Please allow sufficient lead time as outlined above. Custom orders are subject to availability of ingredients and production capacity.
4.1 Pickup Details:
4.2 Delivery Details:
5.1 Payment Confirmation:
Full payment is required upon confirmation of your order. Payment instructions will be provided in the confirmation email. Orders will not be processed until payment is received.
5.2 Cancellation and Refunds:
Due to the perishable nature of our products, cancellations must be made at least 24 hours before the scheduled pickup or delivery time to be eligible for a refund. Refunds will be processed at our discretion.
6.1 Ingredients:
Art Raw specializes in raw desserts that are sugar-free, dairy-free, and gluten-free. While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are free from all allergens. Please notify us of any specific dietary requirements or allergies when placing your order request.
7.1 Product Quality:
While we strive for excellence in every product, we are not liable for any dissatisfaction with taste or texture due to personal preferences. All products are made to order, and variations may occur.
7.2 Delivery Delays:
We are not responsible for delays in delivery due to unforeseen circumstances, including but not limited to traffic, weather conditions, or courier service disruptions.
8.1 Changes to Terms:
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms regularly.
8.2 Acceptance of Terms:
By placing an order request, you acknowledge that you have read, understood, and agree to these Terms of Service.
For any questions or concerns regarding your order, please contact us at:
Thank you for choosing Art Raw. We look forward to crafting your perfect raw dessert experience!
